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Customer Service Initiatives

MVTA Rider Code of Conduct

I. Purpose

Mission: The Minnesota Valley Transit Authority provides mobility through an efficient, integrated network of equipment, facilities and service.

Vision: The Minnesota Valley Transit Authority is a trusted partner in transportation, serving as an innovative leader in moving people to destinations.

MVTA has established this Rider Code of Conduct to promote the safety and comfort of its riders, to facilitate the proper use of transit facilities and services, to protect transit facilities and employees, to assure the payment of fares and to ensure that MVTA vehicles and facilities are safe, welcoming and provide equitable access for MVTA passengers. Violators of this Rider Code of Conduct may be subject to removal from MVTA vehicles or facilities and to prosecution if their conduct violates criminal law.

II. Overview

No individual may engage in inappropriate conduct on, at or in the facilities of MVTA, including at Transit Stations, park & ride facilities, in shelters, at bus stops, and at administrative, operational, and maintenance facilities, or on buses used to provide MVTA service.

Inappropriate conduct includes any individual or group activity which is disruptive or injurious to other individual's lawfully using MVTA facilities or services; damaging or destructive to transit facilities or services; or disruptive, harassing, threatening or injurious to others, including transit employees. Inappropriate conduct may also constitute a violation of an ordinance or criminal statute and may result in an individual being prohibited from using a transit facility or riding the bus. The fact that an individual is or is not charged or convicted of an incident of inappropriate conduct does not bar investigation and/or exclusion under this Policy.

III. CODE OF CONDUCT

Transit customers have responsibilities. This code of conduct applies to all customers. Some parts of the code are just common sense; others are dictated by state law. Read Minnesota statutes related to crimes involving transit, including §609.855.

  1. code of conduct, Be on Time

    Transit vehicles operate on a schedule and cannot wait for passengers to arrive. Be on time – even 3-5 minutes early.

  2. Boarding

    If boarding a bus with several other riders, form an orderly line that does not block vehicle access.

  3. Pay the right fare

    Pay as you get on the bus. Have your fare ready (cash or card/transfer) when boarding the bus. Transfers, Go-To Cards and passes are not transferable to someone else - you cannot lend them, give them away or sell them. (Go-To Cards do have the opportunity to pay for a group – just alert your driver.) Failure to pay for your ride can result in a $180 fine.

  4. Do not distract the driver or bother others

    Drivers are responsible for the safe operation of a transit vehicle and to transport everyone on board the bus to their destination. If you threaten the operator or another passenger, you could wind up arrested and in handcuffs.

  5. No Smoking!

    There is no smoking on buses, in shelters or in transit stations/on platforms (including e-cigarettes). If you must smoke, leave the bus, shelter or platform area.

  6. Make the ride comfortable for everyone

    Designated seats at the front of every bus are reserved for seniors and customers with disabilities. Please surrender your seat to these customers when they board.

  7. Use headphones or ear pieces; respect others' privacy

    News and information or music are great, but everyone doesn't necessarily have your taste.

  8. Use your inside voice

    If you are talking to your seatmate or on your phone, remember that you've got a built-in audience. Be mindful of your language (no profanity, boisterous or indecent language) and keep your voice low. Consider limiting the length of telephone calls.

  9. Cell phones

    As a courtesy to other riders, please set cell phones to vibrate or to ring quietly. Please keep conversations short and do not distract the driver with loud voices.

  10. Keep it clean

    Respect those who will ride after you. Keep your feet off the seats and no spitting saliva, food, gum, tobacco or any other substance on the bus or in any transit facility. Clean up after yourself. It is unlawful to deface, deform, destroy, damage, mar, mark, cut, etch, or otherwise injury any bus or transit facility.

  11. No shirt, no shoes – you know the rest

    Just like in stores and other businesses, customers without shirts or shoes will be refused service.

  12. Scents

    Given that the bus is a confined space, use minimal fragrances and colognes. Practice appropriate personal hygiene.

  13. Loitering

    Transit facilities are public locations with a specific purpose. Loitering is prohibited at MVTA transit facilities.

  14. Strollers

    For safety reasons, please remove child(ren) from stroller(s) and collapse. Stroller(s) should not be placed in aisles, in front of doorways or in the wheelchair area.

  15. Use only G-rated words

    Using profanity or derogatory statements is not tolerated on buses. Use of this language can get you trespassed from Transit Stations and/or the bus.

  16. No eating or drink alcoholic beverages

    Eating or consuming alcoholic beverages is prohibited on the bus.

  17. Beverages in covered containers are allowed on the bus

    You're welcome to bring your morning coffee with you. Just make sure it's in a container with a sealed lid – and take the container off the bus with you when you leave.

  18. Say no to sprawl

    Your bag belongs on your lap, not taking up the seat next to you. Some buses have luggage racks and others have overhead compartments to store personal items – just remember to take everything with you when you leave. Drivers can refuse service to riders who carry-on items may pose a hazard to or inconvenience for other riders.

  19. Be Careful

    Remember that transit buses do not have "stop" arms as school buses do. Whenever possible cross behind, not in front of, a transit vehicle. And, please don't tamper with any of the equipment on buses or at transit facilities.

  20. Skateboarding

    Skateboarding is not allowed at MVTA facilities.

  21. Standing

    When boarding, if there are no seats available, please move as far back into the bus as possible. When exiting, if there are standing passengers on a bus let them exit first, followed by seated passengers from the front of the bus to the back of the bus.

  22. Keep Fluffy in a carrier

    Pets are welcome on buses and trains as long as they are kept in animal carriers. Service animals are exempt.

  23. Park & Ride Facilities

    If someone is meeting you at a park & ride facility please have them turn off the vehicle's headlights, as they can be blinding to others in the lot.

  24. Solicitations

    Do not offer for sale, sell and deliver, barter or exchange any goods, services or merchandise on MVTA buses and at MVTA transit facilities. Begging or panhandling is prohibited on MVTA buses and at MVTA transit facilities.

MVTA Bus Rider of the Quarter

Program Overview

The Minnesota Valley Transit Authority (MVTA) is establishing a Transit Rider Recognition Program.  The purpose of the program is to recognize exceptional transit riders who have gone above and beyond the call of courtesy while riding an MVTA bus.  Examples include: 

 

  • A rider consistently serves as a “bus buddy” for other riders unfamiliar with the service,
  • A rider has provided extraordinary assistance to a driver of a bus,
  • A rider regularly recruits other riders to use the service,
  • A rider has been using the service for many years,
  • A rider has performed some other exceptional/extraordinary service while riding the MVTA.

 

Nomination Process

To nominate a Rider of the Quarter, please submit the following information:

 

  • Rider’s full name
  • Rider’s contact information (email and telephone)
  • Submitter’s name
  • Submitter’s contact information
  • Bus Route of Nominee
  • Reason(s) for nomination

 

Nomination forms are also available on the MVTA website.  Nominations should be submitted to via email to MVTA@mvta.com.

 

Terms and Conditions

  • The promotion is conducted and all entries are selected by Minnesota Valley Transit Authority, whose decisions are final on all matters.
  • MVTA is not responsible for errors and/or problems with conducting this promotion.
  • This promotion may be discontinued or terms & conditions changed at any time without notice.
  • The Rider of the Quarter must show proof of identification and must sign a release for use in MVTA’s public reporting of the promotion and winner(s).
  • One entry per person. Promotional winners are not eligible to win again for up to one year after receiving prizes.
  • Please, no self-nominations.
  • Prizes are not transferrable.

 

Prizes

Winners will be given a $50 Go-To card; if riders already have a transit pass, riders will be offered a gift card of equal value, to an area restaurant.

 

Riders of the Quarter will have their photo taken to be featured on the MVTA website (www.mvta.com) and in the News That Travels newsletter.  The individual who nominates the winning rider will also receive MVTA promotional items.