Frequently Asked Questions (FAQ)
I need to go somewhere by bus. How do I plan my trip?
You can do this several ways. Use the online trip planner at mvta.com by typing in your starting and ending locations, as well as the time and date of the trip. You will be provided with a variety of trip options. You can also use the pocket schedules which can be found on our website or at our transit stations. Lastly, our customer service representatives are here to help you plan your trip as well. You can contact Customer Service at 952-882-7500.
How do I read a pocket schedule?
First, make sure you have selected the correct schedule. Second, look for either AM or PM travel times and find the correct stop at the top of the schedule. Continue along the trip to find your ending destination and time.
Where can I pick up a pocket schedule?
Individual pocket schedules are available on our website, buses and all transit stations. Or Call Customer Service at 952-882-7500 and they can be mailed to you.
How do I catch my bus?
Be sure to arrive at the bus stop 5-7 minutes early. Wait for your bus at the designated bus stop (for routes 444, 445, 464, 480 only) or stand in a safe location and flag the bus once it arrives. Read the overheard sign to make sure you are boarding the correct bus.
How much does it cost to ride MVTA?
|Fare Category||Non-rush Hour||Rush Hour|
|Adult||$1.75 local bus, $2.25 express bus||$2.25 local, $3.00 express|
|Seniors (65 )||$0.75 local, $0.75 express||$2.25 local, $3.00 express|
|Persons with disabilities||$0.75 local and express||$0.75 local and express|
|Youth (6-12)||$0.75 local and express||$2.25 local, $3.00 express|
|Children (5 and under)||Free||Free|
How do I put more money on my Go-To card?
You can use the ticket vending machines located at our transit stations or someone at our customer service desk at Burnsville Transit Station will load more money to the card.
How do I get off the bus?
About one block before your destination, pull the cord above the windows or politely alert the driver.
Are all buses equipped with bike racks?
Yes, MVTA buses can carry two bikes on the rack at the front of the bus. We also have bike lockers located at Burnsville, Eagan and Apple Valley Transit Stations as well as at the Palomino Hills and Blackhawk Park & Ride lots. Lockers can be rented via mail or at the Burnsville Transit Station for $5 per month with a two-month minimum, plus a $25refundable deposit. Download Bike Rental Form.
Can I eat or drink on the bus?
You may have a beverage on board as long as it’s covered. There is no eating on the bus.
I lost a personal belonging on a bus, what do I do?
Effective July 1, please call the MVTA at (952) 882-7500 to find or report your missing item.
How can I find out about employment opportunities at MVTA?
Go to mvta.com and click on “Employment” under the About section.
What are MVTA’s hours of operation?
Our customer service offices are open Monday to Friday from 8:00AM-4:30PM.
For more information on how to ride the bus, check out our How to Ride video!
Check out our YoutTube channel for the latest videos!