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Connect FAQs

Customers can book trips on the Ride MVTA app 3 hours in advance. 

Children 5 and under ride free.

Children 10 and under must be accompanied by a parent or guardian while riding the bus.

Your belongings should be limited to the amount you can carry in one trip.

A two-wheeled cart is allowed, dimensions should not exceed 18 x 18 inches wide and 30 inches in height.

Customers must be in control of their cart at all times, and it should be folded and stored as to not impede the movement of passengers or the driver.

Connect drivers will wait up to 3 minutes after your scheduled departure time before departing.

Rides can be canceled prior to your pickup. To cancel a ride, go to the RideMVTA homepage, scroll and tap “View Journey;” then top “Ride on the Way;” then tap the Red X. Select an option for why you canceled the trip and then tap “Confirm.”

Failure to be present at the pickup location at your bus arrival time will result in a ‘no-show cancellation’. If an account has too many ‘no-show cancellations’, a rider may be subject to suspension from MVTA Connect services. 

Connect vehicles can typically arrive between 10 minutes to a half hour after you request a trip. Plan accordingly to arrive at your destination if you need to arrive at your destination at a specific time. Service is based on availability. Pick-up times and trip times can fluctuate based on customer usage and traffic during the day.

Check to make sure your trip is within the MVTA Connect service area (Apple Valley, Burnsville, Rosemount, and Savage) or the MVTA Connect-Eagan service area (City of Eagan). 

Check to make sure your trip is booked between 6 a.m. and 9 p.m.

If you are receiving an error message while attempting to book a trip on the RideMVTA app, please call MVTA Customer Service at 952-882-7500.

If paying with cash have exact amount ready. Drivers don’t make change. Riders may also use the payment options on the RideMVTA app. Go-To Cards are not a payment option.

Failure to pay the full fare for every ride may result in suspension from MVTA Connect services.

MVTA Connect makes stops at MVTA transit locations, including Apple Valley Transit Station, Burnsville Transit Station and Rosemount Transit Station. MVTA Connect-Eagan makes transfers at Cedar Grove Transit Station and Eagan Transit Station. Riders can plan trips using MVTA local or express buses by using the Ride MVTA app, the trip planner at or call MVTA Customer Service at 952-882-7500.