• Open the RideMVTA App
• Select “Plan your trip”
• Select “Plan & Route”
• Type your destination
• Tap My location and type in your starting address
• Choose the Connect trip
• Select “Start Booking”
• Select “Buy Tickets” or if paying with cash or a Go-To Card onboard, tap “Pay with Cash or Go-To Card.”  All Go-To Cards will have $3 deducted.
• Use the + to indicate number of riders
• Select “Add to Cart”
• If necessary, add your credit card or use a stored one, including Apple Pay
• Slide to activate the ticket
• Tap X to close the ticket
• Click “Request Ride Now”

The current one-way fare for an MVTA Connect trip is $3, purchased on the RideMVTA app using a credit/debit card; or cash (exact amount required when boarding); or a Go-To Card (Go-To Card must have added value to work with Connect. Proof of purchase must be presented to the driver upon entering the bus. Riders should also provide their name to the driver to ensure the correct Connect bus is picking them up.
Children 5 and under ride free. Children 10 and under must be accompanied by a parent or guardian. Veterans, who present a valid I.D., ride for free. Personal Care Attendants (PCAs) ride for free with the person they care for. Connect riders can request a same-day transfer from the driver to ride on MVTA fixed route buses. The transfer is valid that day for a fixed-route bus trip. Connect rides do not accept transfers from fixed route buses or other agencies.
Fares are per person, per trip.
Failure to pay the full fare for every ride may result in suspension of the account holder from MVTA Connect services. Suspension timelines may vary based upon the severity and frequency of violations. MVTA may permanently suspend a rider from riding MVTA services if this is a recurring issue.
For more information, call MVTA Customer Service at 952-882-7500.

Fares are per person, per trip. 

Failure to pay the full fare for every ride may result in suspension from MVTA Connect services.

To maintain efficiency for all riders, the number of cancelled and no-show trips needs to be minimized.
Riders who have excessive cancellations, late cancellations, or too many no-shows may be suspended from riding MVTA services. These suspensions may vary based upon the severity and frequency of violations. MVTA may permanently suspend a rider if this is a recurring issue.
For more information, call MVTA Customer Service at 952-882-7500.

MVTA Connect requires you to set up an account to book a ride. Each person is only allowed one account. Riders who create multiple accounts will have the duplicate accounts suspended permanently and their main account may be suspended due to violation of this MVTA policy.
If you need to update your contact information, account email, or phone number, please contact MVTA Customer Service.
For more information, call MVTA Customer Service at 952-882-7500.

Riders may be suspended from Connect services or MVTA services due to violations of our Code of Conduct or from other Connect violations listed on this page. MVTA Customer Service will attempt to contact riders whose account is suspended. It is important to have accurate and updated contact information on your Connect profile.
Riders may have varying suspension timelines based upon the infraction severity and frequency of violations. If a rider is discovered to create a duplicate or fake account or to ride MVTA services while suspended, their account may be suspended longer or permanently.
If you think your account has been suspended by mistake, review our appeal process, and contact MVTA Customer Service right away.
For more information, call MVTA Customer Service at 952-882-7500.

Appeal Suspension
If you think your account has been suspended by MVTA by mistake please follow the appeal process below.
1. Contact MVTA Customer Service – 952-882-7500.
2. Provide your name, email account, and phone number.
3. Provide any suspension notifications.
4. Explain why the suspension was a mistake.
5. MVTA Customer Service will start the investigation into your account suspension and provide that information to the MVTA Transportation team for the full investigation.
6. This investigation may take up to two business days. Within that time MVTA Transportation team will provide the results of the investigation to the MVTA Customer Service team to relay it to the rider.
7. At this time, your account may remain suspended for the duration of the suspension, have the suspension repealed, or further information may be required from the rider.
For example, if a rider is suspended for a week due to several reported fare evasions, and the rider is sure they paid the fare, MVTA may request proof of purchase of Connect tickets. If proof of payment is provided, the suspension will be lifted.

• All trips using the app require a booking within 3 hours of your desired departure.
• If you need an ADA-accessible vehicle, be sure to request it when booking so that an appropriate vehicle can be assigned. 
• Be ready. Vehicles depart briefly after arriving at the pick-up point.
• Need to cancel a trip? Be sure to do so before the vehicle arrives via the app to avoid payment. Once vehicles arrive, trips will not be refunded. Failure to be present at the pickup location at your bus arrival time will result in a ‘no-show cancellation’. If an account has too many ‘no-show cancellations’, a rider may be subject to suspension from MVTA Connect services.
• During your ride, the MVTA driver may stop and pick up or drop off other riders. All rides provide curb-to-curb service.
• Customers who use Connect may request a free same-day transfer that can be used on any MVTA fixed-route bus. The transfer tickets will not be valid for future trips on Connect.